Bring structure to your backend

Operations and Marketing Support for Growing Businesses

I work with business owners who are ready to step out of the day-to-day and into a more organised, supported way of operating.

Book a Business Clarity call

MEET THE FOUNDER & CEO

Hey, Kirsty

I work with business owners to bring structure to their operations and clarity to their marketing, so the business runs more smoothly and grows with intention.

A few things to know about me:

25+ years across operations, marketing and leadership
Built, owned and managed multiple businesses
Led systems and growth in a $12M multi-site business
Experience across multiple industries
Turn messy backends into clear systems
Strong in both strategy and execution
Experienced with GHL, Ivorey and CRM builds
Focused on practical, commercially sound solutions

I understand how businesses run from lived experience. That’s what allows me to step in, simplify what’s not working, and help you move forward with clarity.

THE SIGNATURE

OFFERINGS

01. Advisory & Implementation

For business owners who need a clear path forward and someone to help move things with them.

What this delivers:

- Identify gaps across operations, marketing and systems

- Map what needs to be fixed and in what order

- Prioritise what actually matters right now

- Start implementing the right pieces immediately

How it works:

- Month-to-month support

- Flexible direction as the business evolves

- A mix of strategy, problem-solving and hands-on execution

This is where you step in as the steady hand in the business.

02. Systems & Customer Journey Build

For businesses ready to get their backend set up properly.

What this delivers:

- CRM setup (GHL, Ivorey or similar)

- Forms, automations and workflows

- Booking systems and onboarding flows

- Lead capture and follow-up sequences

- End-to-end customer journey setup

This is where everything starts to flow instead of being chased.

01. Marketing Concierge

For businesses that want their marketing handled properly and consistently.

What this delivers:

- Content planning and support

- Campaign execution

- Email marketing and nurture sequences

- Funnel and landing page updates

- Ongoing marketing support aligned with business goals

This keeps your growth moving without you having to manage it all.

I bring your operations and marketing into alignment.

Not just strategy.

Not just execution.

Both.

I step into your business, understand how it runs, then build the systems, workflows and support that make it easier to manage and easier to grow.

Support +

One-Off Sessions

Flexible Support Layer

Support tailored to your business

Some clients need one area.

Others need a blend.

We can combine operations, systems, marketing and backend support based on what your business needs right now.

This can include:

- Administrative and VA-style support

- Project coordination

- Marketing execution

- Ongoing operational support

Strategy Sessions

Need quick direction?

You can book a one-off strategy session.

- 60, 90 or 120 minutes

- Ideal for problem-solving, planning or a second set of eyes

TESTIMONIALS

What our clients say

★ ★ ★ ★ ★

You NEED Kirsty in your business! She’s incredibly multifaceted - strategic and intentional when it comes to setting direction, but also hands-on, creative, and genuinely brilliant with marketing.She has a rare ability to zoom out and see the big picture, then break it down into clear, practical steps that actually move things forward. Plus, she's a great communicator, thick-skinned, and is super easy to work with.Kirsty brings clarity, momentum, and alignment in a way that’s incredibly hard to find. If your business feels like it’s missing a piece (whether that’s strategy, socials, or systems) - Kirsty's it!

Jessica Leeming

Managing Director

★ ★ ★ ★ ★

⭐️⭐️⭐️⭐️⭐️Kirsty recently completed an audit for my café and she was absolutely lovely to deal with. She was friendly, professional, and gave clear, practical feedback that actually made sense. I’ve already implemented her suggestions into my business and seen real value from it. Highly recommend Kirsty to anyone looking to improve their business operations.

Brad Williams

Café Owner

★ ★ ★ ★ ★

Kirsty from The COO Hub provided insight, experience and calm to building my new website and support platform. Professional, patient, helpful and responsive. Highly recommend.

Bjelkie

Founder

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